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When a Guest Feels Unwell or Gets Hurt at Your Rental

Writer: Regina Marcella
Regina Marcella
Oct 29
2 min read

When I hosted my first dinner in my own place, I only thought about the food. I did not think about what I would do if someone got sick or fell. Now I do. Being a good host also means being ready. Here is my plan.

This is general information, not legal advice; check your lease and your state's rules.

In an Emergency, Call 911

If someone has trouble breathing, chest pain, a bad fall, heavy bleeding, or passes out, call 911 right away. Do not wait. Do not drive them yourself if it is serious.

  • Stay calm and stay with them.

  • Give the dispatcher your full address.

  • Follow their instructions.

  • Unlock the door and turn on outside lights for responders.

Give Basic First Aid

If you know basic first aid, use it while you wait. Keep it simple.

  • Press on a bleeding cut with a clean cloth.

  • Cool a minor burn with cool running water.

  • Help them sit or lie down if they feel faint.

  • Keep them warm and comfortable.

I recommend taking a class. The Red Cross offers them. Learn more at Red Cross First Aid classes.

Do Not Move Someone With a Possible Neck or Back Injury

If someone falls hard and might have hurt their neck or back, do not move them. Moving them could make it worse. Keep them still and call 911. The only exception is if they are in danger where they are, such as a fire.

Write Down What Happened

Once everyone is safe, take notes. Do it the same day while you remember clearly.

  • The date and time

  • Where it happened

  • What happened, in plain words

  • Who saw it

  • Any care given

Take photos of the spot. For example, a wet step or a loose rail.

Report It

  • Tell your landlord or property manager, in writing. This matters if a building problem played a part.

  • Call your renter's insurance company. The liability part of your policy may help if a guest is hurt in your home.

  • Keep copies of everything you send and receive.

Keep Walkways Safe

Prevention is the best plan.

  • Keep floors and stairs clear.

  • Wipe up spills right away.

  • Use good lighting by steps and entries.

  • Use non-slip mats in the bathroom.

Report Hazards Ahead of Time

If you see a broken step, a loose handrail or a light that will not work, tell your landlord in writing before anyone gets hurt. Email works well. Keep a copy. This creates a clear record that you spoke up.

Keep a First Aid Kit

I keep a kit in the kitchen. Everyone in my home knows where it is.

  • Bandages and gauze

  • Antiseptic wipes

  • Gloves

  • Tape and scissors

  • An instant cold pack

  • Emergency numbers on a card

My Last Word

Accidents happen, even in careful homes. A little planning helps you act fast and calmly. Know when to call 911. Keep a kit ready. Write things down. Then you can host with confidence.

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